Suggested policy

Zily Assist Pro can offer a 14-day refund period for first-time purchases when the plugin does not work as described and support cannot resolve the issue.

Non-refundable cases

Renewals, custom work, installation services, and discounted lifetime offers may have different refund terms if clearly stated at purchase.

Requesting a refund

Customers should contact support with their license key, purchase email, and reason for the request.